Refund & Return Policy

REFUND & RETURN POLICY

Butterfly Maternity Pillow ®

30 NIGHT TRIAL
If you’re not 100% happy with your Butterfly Maternity Pillow® contact us within 30 nights for a refund. For information on how to return your pillow please contact us via the contact form. 

The cost of the return is covered by us, however the original shipping cost will not be refunded.

Butterfly Baby Pod

For safety reasons, we are unable to accept returns on any baby pods once they have been used. We take the quality of our products seriously and ensure each item is thoroughly inspected before shipment. If you receive a damaged or defective product, please contact us immediately so we can assist you with an exchange or resolution.

Thank you for your understanding.

REPLACEMENT OR EXCHANGE
You are entitled to a full replacement or exchange including shipping costs if:
The goods are faulty
The goods were damaged in transit
The order was incorrect
Subject to the replacmenet or exchange being within the 90 nights. 

HOW DO I RETURN MY PILLOW ORDER?
Please contact us to return a product.

SHIPPING
We currently ship across Australia, New Zealand, United States, Canada, Japan & Europe.

If you live outside of these countries please contact us for special deliveries. All orders will be dispatched within 1-2 business days. You will receive a confirmation email once your order has been processed. 

SHIPPING WITHIN AUSTRALIA
We offer standard shipping within Australia with an estimated 3-4 business day delivery for metro areas and 4-7 business days for rural areas. 

Or express shipping guarantees delivery within 3 days. 

INTERNATIONAL SHIPPING
Standard International shipping can take between 3-21 days for most countries.

For a more accurate time frame of your delivery please contact us. 

OUT OF STOCK ITEMS
If part of an order is out of stock or for any reason we are unable to dispatch you order we will notify you within 2 working days with an expected back in stock date and we will proceed with your order as directed. 

If you have questions about our delivery policy please contact us.